Privacy policy

This Privacy Policy explains how Scentration (“we”, “us”) collects, uses, and protects your information when you shop on our website.

1. Information we collect

Order details: name, email, phone, shipping address, billing details, and order history
Account details (if you create an account): login and preference information
Communication: messages you send via contact forms, email, or WhatsApp
Device & site data: IP address, browser type, and basic analytics/cookies used to run and improve the store

2. How we use your information

We use your information to:

Process and deliver orders within Pakistan
Provide customer support and respond to inquiries
Send order updates, shipping notifications, and transactional emails
Improve our website, products, and shopping experience
Prevent fraud and keep our store secure
Send marketing emails/SMS only where you have opted in (you can unsubscribe anytime)

3. Sharing your information

We share information only as needed with:

Shopify (our ecommerce platform)
Payment processors and banks
Courier / logistics partners for delivery
Service providers who help us operate the store (email, analytics), under appropriate safeguards

We do not sell your personal information.

4. Cookies

Our store uses cookies and similar technologies required for cart, checkout, preferences, and analytics. You can control cookies through your browser settings.

5. Data retention & security

We keep order and customer records as needed for business, legal, tax, and support purposes. We take reasonable measures to protect your data, but no online transmission is 100% secure.

6. Your choices

You may request access, correction, or deletion of your personal data (subject to legal/order retention needs) by contacting us at support@scentration.com.

7. Children’s privacy

Our store is not directed to children under 13. We do not knowingly collect personal information from children.

8. Updates

We may update this Privacy Policy from time to time. The “Last updated” date below will change when we do.

9. Contact

Questions about privacy? Contact support@scentration.com or visit our Contact page.

Last updated: September 2026