Refund policy
Thank you for shopping with Scentration. This Refund Policy applies to purchases made on our store for delivery within Pakistan.
1. Returns overview
Because our products are extrait de parfum / personal care items, we accept returns only in specific cases to protect product hygiene and quality.
2. Eligible returns
You may request a return or refund if:
- You received a damaged, leaking, or defective product
- You received the wrong item
- The package arrived with clear courier damage and you reported it promptly
Returned products must be unused, unopened, and in original packaging wherever possible (except where damage already opened the seal).
3. Non-returnable items
For hygiene and safety reasons, we generally cannot accept returns for:
- Opened or used fragrance bottles
- Products without original packaging or missing seals (unless received damaged)
- Change-of-mind purchases after the product has been opened
4. How to request a return / refund
Contact us within 48 hours of delivery via our Contact page with:
- Your order number
- Photos/video of the issue and packaging
- A short description of the problem
Approved returns will receive instructions for next steps. Unauthorized returns may not be refunded.
5. Refund method & timing
- Online payments: refunded to the original payment method within 7–14 business days after approval (bank timing may vary)
- Cash on Delivery (COD): refunded via bank transfer / JazzCash / EasyPaisa after you share verified account details
Shipping fees are non-refundable unless the return is due to our error or a damaged/wrong item.
6. Exchanges
Where stock allows, we may offer an exchange for the correct or replacement item instead of a refund.
7. Contact
For refund help, email support@scentration.com or use our Contact page.
Last updated: September 2026